From a missing receipt to attached in Xero

Yes. You choose the address on your own domain, and add a few DNS records to your domain once. We show you exactly what to add and can email the instructions to whoever looks after your website. Emails are signed as your domain, so they land in inboxes, and replies come straight back to you.

Yes. Nothing is chased until you approve it. The Chasing page shows every client's progress and the Schedule shows every email still to go out, with the day and time, assuming nobody replies. You can send a client's email straight away or turn chasing off for them.

You choose per client: one roundup a week or a month listing everything outstanding, or a rolling rhythm where each item is asked about on its own schedule. You set the days and times it sends, how long to wait before asking and when to stop. After the most emails you allow for an item, Chivvy stops and tells you it's worth a call.

Yes. Chivvy reads each client's Xero throughout the day, and checks again just before a chase goes out, so nobody is asked for a receipt that's already been attached.

A short email from you listing what's missing, and a page that opens on their phone with your practice name at the top. Each item has an Upload button and a Take a photo button, and they can drop several files at once. There's no account and no password. An item only ticks off when a file is uploaded, so 'I'm sure I sent that' stops being a conversation.

Chivvy reads the file and checks it against the Xero record: the amount to the penny, the date, and the supplier. If it doesn't line up, the client is told straight away, in plain words, what's wrong, and can upload a different file. If they're sure it's right, they can send it anyway with a note, and it comes to you to decide.

Each client gets their own unguessable link, which lasts 30 days. Every chase email carries a fresh one, and you can reset a client's link at any time. Repeated guessing is blocked. If you want an extra step, turn on email codes and the client confirms a six-digit code sent to their email before the page opens.

Spend money transactions with no attachment and supplier bills with no attachment, over the minimum amount you set for each client. When you first connect a client it looks back over recent months. Transfers between accounts and payments to HMRC are left out. It also asks for bank statements each month or quarter, per bank account, if you want it to.

Only attachments. Chivvy reads transactions, bills and bank accounts, and the one thing it writes is the file your client sent, attached to the spend transaction, bill or bank account it belongs to. It doesn't reconcile, code or edit anything.

Yes, for now. QuickBooks Online is next, once the founding practices are live.

They do different jobs. Dext and Hubdoc process what your clients send you. Chivvy works out what they haven't sent, chases it, checks it and puts it in Xero. Plenty of practices will use both.